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Thanks eBay!

Posted on July 18, 2006

Just a quick shout out to eBay as they deserve it.  Today my account was hacked and 18 items were listed for sale without my knowledge.  I only caught them because my gmail account began to signal me with message after message of new items I was listing.  So, I hopped into my account and changed my username and password which stopped the attack.  Then, I pinged eBay and asked that all the items for sale be removed. I was a bit leery of how they would respond to this query as they are a large company and we all know how that usually goes.

eBay’s initial replay back to me said things could take 24 - 48 hours to fix which, with a lot of other companies, usually means that I won’t hear from them again.  This time, however, I was pleasantly surprised.  About 2 hours after the incident I received a note from eBay asking me to reset my password and notifying me that everything had been cleared out of my account.  Sure enough, everything was all set.  So, thank you eBay!  You have restored my faith in large company customer service.  You guys rock!


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5 Comments so far
  1. John Zeratsky July 18, 2006 11:20 pm

    Yikes! Scary shit! Very glad you were able to get it resolved. Any idea how it happened in the first place?

  2. eric July 18, 2006 11:33 pm

    Nope… that’s what really worries me. I don’t have my eBay account info stored in my e-mail accounts and I haven’t replied to/clicked on one of the standard phishing e-mails we all get so I am at a loss.

  3. matt shobe July 19, 2006 10:12 am

    i sheepishly admit i got caught by an ebay phish email about a year ago and got as far as entering my real password before i finally paid some damn attention and killed the session. the phish coincided almost perfectly with an actual auction (auctual action?) i had under way, so that was part of my problem. I immediately changed my password and I don’t think I ever suffered from any malicious access, but it sure is easy to get nabbed if you’re not constantly on your toes.

  4. Alan Richardson August 17, 2007 1:18 pm

    Glad it worked out for you.Nice to see ebay helped you out so quickly.My father-in-law was not so lucky a couple of years back.His bank account details were jeopardised through some serious hacking and he had to close his account and now he’s to scared to use the internet at all.Shame really.

  5. DayJobNuker August 18, 2007 11:31 am

    Its good that Ebay took care of it. However, my question is why it seems to happens so often. My account gets TKO’d about once every 4 months.

    My first Ebay SECRET NICHE is revealed at